Customer Service

Looking for an awesome support hero

Awesome, you’re here!

At HKR we provide US start-ups with great marketing and operational resources. Fancy eh? We’re a start-up, a squadron of 7 highly efficient team members, roaming Slack, Asana, HubSpot and all the good apps. We just settled in a new office in Bucharest, Baneasa at the Baneasa Business Center building.

Looking for a fantastic Customer Service guy or gal to join our team and assist our apparel partner in New York.

Key Qualifications

  • Your written English is flawless

  • You watch a lot of Netflix. Yes, that’s a good thing, we’re all about tv shows and pop culture.

  • You naturally have empathy for other people and their problems!

  • You’re the perfect mix between really fun and getting the job done.

Strong plus

  • You’ve worked with an eCommerce platform before

  • You’ve used apps like Zendesk, Slack, G Suite

Job description

  • Through Zendesk (our ticket email platform) you will interact with clients all across the globe. They will ask you about their order, where it is, if you can help them change items and many more. Everything happens via Zendesk, written. That’s why we need you to have an amazing English first and foremost.

  • We work regular EU hours, 9-18 or 10-19 your pick, we’re flexible.

  • We need you full time, in our offices at Baneasa Business Center, Bucharest. Remote work is possible after the first 90 days.

Perks

  • Fair pay

  • Awesome office in Baneasa Business Center, pool, darts, PS4, free coffee

  • Private Health subscription

  • Great hardware, Macs mostly!

  • Start-up culture, young team, no BS, no egos.